Customer Implementation and Support Specialist (Bilingual Preferred)

Tive

Hollywood, FL, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Technology
  • Post Date: 06/23/2022
  • Website: tive.co
  • Company Address: 56 Roland St, Boston, Massachusetts 02129, US

About Tive

Tive in-transit visibility solutions help shipping and logistics professionals manage their shipments and eliminate preventable delays and damage.

Job Description

At Tive we imagine a world fully transparent, where everything and everyone is connected. We want to pioneer beyond what the world thought possible so what others hold near and dear arrives on time and in full.
 
Whether companies produce computers, drugs, berries, or detergent, they have to get those goods from their facility to the consumer.  Did you know over $100B of goods are lost or damaged while in transit.  Tive eliminates this waste by allowing companies to act on in-transit incidents before they happen.
 
The Tive tracker is a small device that measures the condition of a shipment (location, temperature, shock, etc.) and sends that information to the Tive web application where customers can configure what happens when the tracker detects an issue.  Tive customers join because of the market leading product, and stay because everyone on the Tive team goes above and beyond to ensure their shipments arrive on time and in full.
 
As a technical support representative you will be working with our customers to make sure that they understand our API documentation, give recommendations based on their use case on what to use in our public API and Webhooks, report bugs to our software department, and communicate technical issues and workaround to our customers.
 
Test all of the endpoints on our public/internal API to understand their functions.
 
Answer all customer questions on how the endpoints work.
 
Understand customer requirements and recommend integration solutions based on their needs.
 
Understand the API documentation and share certain examples on how to best use the endpoints. 
 
Check customer webhook templates and help them create them whenever necessary.
 
Attend customer calls to help them understand how they can best integrate based on their requirements, provide examples of requests using our Public API and answer all of their questions regarding the documentation.
 
Whenever platform features are not working as designed, report it to the software department after testing the feature and adding replication steps.
 
Support the LATAM team with Customer Support requests for Spanish speaking clients. This position will require evenings and weekends.
 
Check in with the Hardware Technical Support team and communicate issues to customers. 
 
Support Customers on Platform and product questions or configurations via email, tickets, Whatsapp. 
We celebrate diversity and consider it key to our success as a team and a company. We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.

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