Customer Success Manager

LinkSquares

Boston, MA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Technology
  • Post Date: 09/23/2022
  • Website: linksquares.com
  • Company Address: 60 State Street , Suite 1200, Boston, Massachusetts 02109, US

About LinkSquares

LinkSquares is the first AI-powered end-to-end contract lifecycle management platform. Take control of your contracting process with full visibility into where things are, what needs to get done next, and everything that’s been agreed to in the past. With LinkSquares, you can write better contracts, standardize contract language, and understand what’s in your agreements from one, easy-to-use system. Start improving your bottom line, saving time, and making your legal operations run smoother today.

Job Description

Our Customer Success team is on a mission to help customers grow by delivering best-in-class services and support with the overarching goal of helping customers achieve their business goals. That means you’re solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful.

 

Responsibilities:

Customer Success Managers will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform. CSM's will engage customers via strategy calls and emails, securing buy-in for growth and resolving inquiries by aligning customers with the appropriate internal and external resources. He or she will serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal.

 

The CSM will play a critical role in achieving LinkSquares’ revenue growth goals, ensuring we successfully retain and expand our existing customer base. The CSM will have ownership over renewals of his or her accounts while also proactively identifying upsell and cross-sell opportunities by introducing new products and features that will drive additional value for our customers.

 

Requirements:

  • Ideal candidates will have experience working in a client-facing role at a B2B SaaS company, a genuine passion for customer success, and openly embrace challenges and change in an extremely fast paced environment.

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