Revenue Operations Associate

LinkSquares

Boston, MA, US
  • Job Type: Full-Time
  • Function: Operations
  • Industry: Technology
  • Post Date: 09/23/2022
  • Website: linksquares.com
  • Company Address: 60 State Street , Suite 1200, Boston, Massachusetts 02109, US

About LinkSquares

LinkSquares is the first AI-powered end-to-end contract lifecycle management platform. Take control of your contracting process with full visibility into where things are, what needs to get done next, and everything that’s been agreed to in the past. With LinkSquares, you can write better contracts, standardize contract language, and understand what’s in your agreements from one, easy-to-use system. Start improving your bottom line, saving time, and making your legal operations run smoother today.

Job Description

Contracts are the lifeblood of business and power everything from revenue, obligations, financing activities, and reporting. At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal teams save time, cut costs, and improve business outcomes. We are a 200-person company headquartered in downtown Boston.

As a Revenue Operations Associate, you'll work within the Revenue Operations team to help manage Customer Success lifecycle processes, programs & systems, and data quality & reporting. This will be a critical function in supporting the Revenue Operations team growth, and is an opportunity to kick-start or grow an operations career. Crucial to this role is the ability to understand, react, and deliver to the needs of the Customer Success organization.

A successful Revenue Operations Associate has a track record of critical thinking, organization, time-management, accountability, and has a strong interest in learning new tools & skills.

In this role, you will work directly with our Customer Success teams to ensure data hygiene, manage compliance, and drive efficiency. To do so, you will:

  • Manage internal processes and recommend areas of improvement
  • Provide support in the management of data quality and data analysis
  • Collaborate with Customer Success to troubleshoot errors and validate data
  • Run Customer Success performance reporting
  • Manage both existing and new tools/systems to improve adoption and increase ROI
  • Manage internal and external programs such as referral and lead assignment
  • Create and maintain SOP documentation, internal onboarding materials, and similar documentation
  • Perform issue triage & resolution in a timely manner to maintain efficiency

You will be successful in this role if you:

  • Operate well cross-functionally and can manage multiple workstreams
  • Are a self-starter, while knowing when to ask for assistance
  • Collaborate well with others and can take initial direction and run with it, showcasing initiative and accountability
  • Enjoy solving problems and rolling out solutions
  • Adapt well to change and effectively reprioritize
  • Want to work within a growing team, and take on future responsibilities

We are looking for candidates who have:

  • Experience in Customer Success, Sales or related fields
  • Experience with Salesforce or similar CRM
  • Strong Excel skills
  • Interest in software, and in learning-to-own new tools/technologies
  • Experience managing multiple priorities
  • Project management experience
  • Excellent problem-solving and presentation skills
  • Teamwork oriented and highly collaborative

Preferred experience (the above traits are most important, these are nice to have):

  • Experience in Customer Success, Business Development or related fields
  • Experience in technology, SaaS industry
  • Familiarity with data visualization software / analytics platform(s)

 

Must haves: located near Boston, Hybrid in-office role

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