Position Overview

The Revenue & Billing Specialist will lead and optimize customer billing and revenue coordination processes across a multi-business-unit environment. This role is heavily focused on revenue accuracy, billing operations, order-to-cash process management, recurring revenue reconciliation, and cross-functional coordination between finance, sales, operations, and customer-facing teams.

The ideal candidate brings experience managing complex billing operations, coordinating with accounting and finance teams, overseeing usage-based and recurring revenue models, and improving operational processes tied to invoicing and revenue recognition. This individual will serve as a key operational partner in optimizing our revenue infrastructure to supports growth, operational accuracy, and customer satisfaction.

Key Responsibilities

Revenue Coordination & Billing Operations

• Partner with Cordance accounting and revenue teams to ensure invoices are generated accurately and delivered to the correct customer contacts

• Identify and resolve billing discrepancies, invoicing errors, and customer account issues in collaboration with accounting and customer-facing teams

• Coordinate purchase order (PO) collection, validation, and acceptance processes to support timely invoicing and revenue collection

ARR & Revenue Reporting Management

• Lead monthly ARR and revenue review processes across consolidated business units

• Analyze revenue reporting discrepancies, data inconsistencies, and long-standing reconciliation issues impacting reporting accuracy

• Partner with finance and accounting teams to improve revenue visibility, forecasting accuracy, and reporting consistency

• Support leadership with operational analysis related to recurring revenue performance and billing trends

Usage-Based Billing Management

• Manage GMV and usage-based billing processes to ensure accurate customer billing and revenue reporting

• Oversee monthly billing file generation and validation processes for upload into NetSuite and other financial systems

• Coordinate with accounting teams to ensure usage-based pricing is invoiced accurately and on schedule

• Manage third-party vendor relationships including credit card residual payments, vendor commissions, and other usage-based revenue programs

• Monitor vendor payment structures, reconciliation processes, and commission reporting to ensure operational accuracy

Quote-to-Cash (QTC) Process Management

• In partnership with Cordance, maintain and update SKU structures, product descriptions, and pricing details within order management systems

• Serve as the primary operational point of contact for Quote-to-Cash (QTC) processes across Commerce-linked business units

• Streamline hardware SKU management and improve standardization across ordering and billing workflows

• Develop use case documentation and operational guidance for sales teams to ensure accurate SKU selection and order creation

• Collaborate cross-functionally to improve order accuracy, billing efficiency, and operational scalability throughout the customer lifecycle

Order Administration & Cross-Functional Coordination

• Oversee order administration processes related to customer expansion orders for software and hardware solutions

• Partner closely with the Operations Manager to coordinate operational execution for RMAs, replacement hardware, and supply fulfillment

• Ensure operational handoffs between sales, billing, accounting, and fulfillment teams are accurate and efficient

• Support customers and internal teams with billing inquiries, order-related escalations, and operational issue resolution

Required Qualifications

• 5+ years of experience in billing operations, revenue operations, finance operations, or order-to-cash management

• Experience coordinating invoicing, purchase orders, and customer billing processes in a multi-entity or multi-business-unit environment

• Strong understanding of recurring revenue models, ARR tracking, and usage-based billing operations

• Hands-on experience working with ERP, accounting, or billing systems such as NetSuite or similar platforms

• Experience managing SKU structures, pricing configurations, and operational order workflows

• Strong analytical, organizational, and problem-solving skills with attention to operational and financial accuracy

• Ability to manage multiple operational initiatives and cross-functional dependencies simultaneously

• Excellent communication and stakeholder management skills across finance, sales, operations, and customer-facing teams

Preferred Qualifications

• Experience in SaaS, technology, hardware, ecommerce, or payments-related industries

• Familiarity with Quote-to-Cash (QTC) and Order-to-Cash operational frameworks

• Experience supporting usage-based pricing or transaction-based billing models

• Experience working with third-party vendors, commissions, and revenue-sharing programs

• Knowledge of financial reporting processes and operational revenue reconciliation

Work Environment

• Fully remote role with regular interaction with accounting, finance, sales, customer success, and operations teams

• Occasional travel for team collaboration or operational planning sessions may be required
• Fast-paced operational environment focused on scalability, process improvement, and execution