Technical Support Engineer

Butlr

Singapore / Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Enterprise
  • Post Date: 02/07/2024
  • Website: www.livebutlr.com
  • Company Address: , Burlingame, CA 94010, US

About Butlr

Butlr is the world’s first and only 100% anonymous people sensing and occupancy detection platform that helps enterprises all over the world improve their workplace planning and optimize their operations. Using just body heat and advanced AI technologies, Butlr understands presence and traffic without capturing any identities—ever.

Job Description

About Us

Butlr is on a mission to make the built environment people-aware. Think about it: we live and work in houses and buildings that aren't really aware of their inhabitants. As a result, we heat and cool spaces when no one is in them, clean areas that haven't been used, and lease office space that are never really occupied.

Our vision is to enable smarter buildings and increase the quality of life by making spaces people-aware without compromising privacy. To do so, we have developed our People Sensing Platform which anonymously infers human presence and activity via its thermal, wireless sensors. Through our novel technology, we deliver rich spatial insights at a fraction of the cost and time of legacy alternatives.

Spun out of the MIT Media Lab in 2019 with offices in Silicon Valley and Boston, Butlr was founded by Forbes 30 Under 30 entrepreneurs Honghao Deng and Jiani Zeng. Since 2019, we have been working with dozens of top occupiers, landlords, and service providers in North America, Europe, and Asia, in addition to partners in senior living and retail. Our mission is backed by some of the strongest leaders in the industry, such as Qualcomm Ventures, Tiger Global, Carrier, and Ray Stata, co-founder of Analog Devices. We proudly serve dozens of fortune 500 companies, along with some of the largest brands in the world. As we’ve been growing rapidly per year, we’re hiring talented and passionate people to join our team and work with us towards our mission to make the built environment people-aware!

About the Job:

Reports to Head of Engineering at Butlr.  This is a relatively new team and will have high visibility both internally and externally.  This role has lots of growth potential as the Tech Support team works closely with the engineering team to figure out how to solve problems and prevent them.

Qualifications and Skills:

  • Engineering Degree
  • 2 years of tech experience (internship OK)
  • Experience in scripting language (python , javascript)
  • Proven customer service experience, preferably in a remote or call center environment
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Startup experiance with the ability to work independently and adapt to a fast-paced work environment

 

Salary: $120,000-150,000 depending on experience

Why working at Butlr is great!

We are building a culture that puts people first! We’re a team of engaging, motivated, and intelligent problem-solvers who are committed to making an impact. We believe in fostering a culture of healthy work-life balance, and we encourage an inviting, collaborative, fun work environment.

Butlr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!

Disclaimers

Butlr provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Butlr will comply with federal and state mandates regarding COVID-19 vaccinations. We will require employees coming on-site to be vaccinated or in compliance with weekly testing requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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